How We Work/FAQs

You don’t have to, but if you want to visit our clinic or meet with any of our doctors, just call us to arrange a prenatal visit.

We see newborns at Methodist Germantown Hospital, Methodist South Hospital, and Baptist Memorial Hospital. When you arrive at the hospital to deliver, just tell the registration person that you want to have Memphis Children’s Clinic take care of your baby and they will contact us! If you deliver at another hospital, you can still see us after you leave. Just let your nurse know to which of our offices you will be taking your newborn.

We strongly believe in taking care of our own patients when they are sick enough to require hospitalization (complete cradle to independence care). We are the only private practice in the region that cares for their children when admitted to LeBonheur Children’s Medical Center.

All our locations are open Monday through Friday 8 am to 5 pm and Saturdays 8 am to 12 pm. On Sundays and all Holidays, we always have one location open (please call for an appointment).

Most families do see the same doctor. You get to choose whichever doctor you and your children feel most comfortable with. As they get older, your children may prefer different doctors based on personality or gender. Just specify which doctor you would like to see when scheduling an appointment.

We strongly believe in providing exceptional care to children regardless of insurance plan. We accept a wide variety of insurance plans. For questions, call us at 901-396-0390 and ask for the business office.

We strongly believe in protecting children through vaccination. We follow the recommended schedule from the AAP (American Academy of Pediatrics) and ACIP (Advisory Committee on Immunization Practices). Please see our section under Well Child Exams and Immunizations for further information.

We have enrolled in the VFC program so that every child, regardless of financial status, will be immunized. The program is federally funded and provides vaccines to children that have no insurance or whose insurance does not cover immunizations. These vaccines are the same as those given to privately insured patients.

We have nurses available to answer your questions during office hours. Please feel free to call at any time with any questions or concerns. If the nursing line is busy, our staff will return your call as quickly as possible.

All offices have CLIA certified labs and include the following tests:

Urine Analysis
Covid Testing
RSV testing
Strep Test
Mono Test
Flu Test
Urine Pregnancy

For those families with more complex lab testing needs, we can very simply arrange to get these labs completed

The Whitehaven office has x-ray capabilities on most days for simple radiographs.

We have nursing support with physician backup 24 hours a day every day. Please see our section on Sick Kids/After Hours for more details.

Lab Hours refer to times when you may come in and get follow-up lab procedures done or immunizations without a doctor visit. The hours are posted at each office.

We will discuss with you which specialist would be appropriate and then work with you and your insurance company to find the best one for your child. Memphis Children’s Clinic has great relationships with some of the finest pediatric specialty providers the Mid-South has to offer.

Requests for prescription refills can be addressed to the nursing call line during office hours. Please allow 48 hours for your prescription request to be completed. Medications cannot be refilled after hours.

We are happy to complete these forms for you. In order to do this, your child should have had a well child visit within the past 12 months. There is no charge for completing most types of these forms, FMLA paperwork is often time consuming and complex so please provide all necessary specifics about your child’s needs when submitting the forms to insure we fill the forms out correctly the first time. We will need 48 hours for most forms and 5-10 business days for FMLA or requests for special services at school. We can send completed forms by mail or fax, whichever works best for you.